Orders are still being shipped out as normal. Thank you for supporting small business. Stay safe everyone!
Orders are still being shipped out as normal. Thank you for supporting small business. Stay safe everyone!
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FAQ

Payment / Pricing

How can I pay for my order?
Our website offers secure payments through the following methods: Visa, Mastercard and American Express debit and credit cards as well as Paypal. 

Do you offer gift cards?
We currently do not offer gift cards. 

 

Shipping

Which countries do you ship to?
We offer worldwide shipping on all our products.

Which shipping method do you use?
We send all of our orders using Royal Mail using First Class where possible.

How long does shipping take?
We post orders out the next working day. Orders to the UK should take 1 - 2 working days. Orders to Europe should take 3 - 5 working days. Orders to the rest of the world should take 5 - 7 working days.

How much does shipping cost?
Our shipping prices vary slightly dependent on where the order is going to. The cost of shipping will be shown during checkout and will be calculated automatically. We offer free worldwide shipping on all orders with a total value of £50 or more. 

 

Order

I received the wrong order?
We work hard to make sure you receive the correct item. Please always check that your basket items are correct before placing your order. If we have sent you the wrong order, please contact us and we will work on getting you the correct items. 

I haven't received my order?
We first ask you to wait for the full approximate shipping time we have under our (How long does shipping take?) question above, as it may just be the postal service taking a while to ship it. However after this time, please contact us directly by email and we will look into it for you.  

 

Sizing

I'm not sure what my size is?
Please use your shoe size as a guide for what size socks to purchase. 

How does Sock Bricks sizing work?
When on a product page, it will say the sock's UK sizing. Please use the chart below to see how that size equates to your region. The chart is also available on each product page.

 UK 4 - 7.5 is the same as: UK 8 - 11 is the same as:
EUR 37 - 40 EUR 41 - 45.5
US Women 6 - 9 US Women 10 - 12.5
US Men 5 - 8 US Men 9 - 12
AUS/ NZ 6 - 9 AUS/ NZ 8 - 11
JPN 23 - 26 JPN 26 - 29

 

 

 

Returns / Refunds

I would like to return a product
If you think you would like to return an item, please take a look at our return policy to see how they work.

Can I get a refund?
We will always try our hardest to provide you with the best service and great products. If you are unhappy with the product or your service and would like to discuss a refund, please contact us by email.

 

Care and maintenance

How should I wash my socks?
We include washing instructions on the back of each label, so please consider retaining this to always have the washing instructions to hand.
We recommend washing them at 30°C / 86°F. Please do not iron, bleach, dry-clean or tumble dry. 

 

Other Questions

Do you offer wholesale?
We love working with other businesses! If you would like to sell our products wholesale, then please send us an email with a little bit about your shop and we can go from there! 

 

If you have a question that you can't see answered here, please contact us by email here:

sockbricks@gmail.com